FAQ

Upon checking out, you will be charged in Australian Dollars. The exact amount you will be charged will depend on your bank's currency conversion rates plus any fees.

We accept payments by PayPal, Afterpay and all major credit cards including MasterCard, Visa and American Express.

Yes you can. However we highly recommend you create an account before intending to buy so you can checkout and purchase swiftly when a release occurs.

With an account, you can also check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit here and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch here just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

If you have placed more than 1 order and they have not been packed yet, please contact us ASAP and we can check if they can be combined. We will then refund you the difference in the cost of shipping if so.

Online Orders:
All sales are final. There are no cancellations. Please decide carefully before purchasing. 

Custom Orders:
You may cancel your order any time before we start creating your items.
Refunds will be processed with a $60 AUD cancellation fee if:

• Your order had an indepth consultation with complex requests, design and sketches or
• We have already started making your order

Instagram Releases:
Once you comment to claim or bid for auction, you agree to buy the item. There are no cancellations.

We ship worldwide using AustPost Standard and Express parcel services.

To check if we can deliver to your location, please check here for international service updates to your country. 

Australian orders have a flat rate of $10 for Standard shipping with tracking.

International shipping costs are calculated at checkout, based on weight and location. Please refer to the shipping and delivery page here for starting prices by your location.

As an approximate guide, the cost of International Standard shipping for 1 or 2 pairs of ears range from $23 to $36 AUD.

Yes we do to most regions. Please select the Express shipping option on checkout. Please check here for your location's availability. If your country is not available, please contact us to check if it is possible.

Yes, orders with only Stickers can be shipped using Untracked Letter Services. 

Letter Services is an affordable option however with no tracking. We are not liable and unable to compensate any missing orders sent via this service. Please select this option at your own risk on checkout.

Australia: $2, Up to 4 business days

International: $4, 25+ Business days

You will receive your tracking number in the shipping confirmation email. Click the tracking link in this email.

Alternatively you can track your order here: AustPost or DHL

Please choose the postal network provided with your tracking number. 

Orders are processed and dispatched within 1 to 3 business days. Business days do not include weekends or public holidays. Please check here to see estimated delivery times for your location. Once you have your tracking number, you can track it here. 

Please get in touch if your order hasn’t been delivered according to the expected timeframe, and we will check your order status.

Please contact us ASAP in the rare event that you received the wrong items. Please email kittykitsuneshop@gmail.com with your order number, photos of the box and items within 1 day of receiving.

We kindly ask for your assistance in returning the parcel to us where we will cover the cost of return tracked postage. Once we receive your proof of postage and return tracking number, we will resend the correct items to you with no additional postage charges.

All sales are final. There are NO RETURNS, NO REFUNDS and NO EXCHANGES.
Please read our full Terms of Service before committing to buy.

Each item is carefully assessed for quality before it is sent out. Our goods are handcrafted with love and care, and may have minor imperfections that will not affect the overall look and wear. This can include slight asymmetry to ears, fur, trimming, painting, small amounts of visible stitching or glue, etc... When purchasing you are agreeing to accept these small human errors.

Colours in photos may differ slightly due to different monitor and screen settings. Request to return an item because the colour does not match your outfit/wig/tail/etc.. will not be accepted. For custom orders, I will do my utmost best to colour match your items when requested but cannot guarantee an exact match.

There are no refunds, returns or exchanges for the above reasons or change of mind.

If there is a problem with your order, please email us a detailed description of the issue with photos within 1 day of receiving for your case to be assessed.

Please contact us ASAP in the rare event that your order arrives damaged or faulty in craftsmanship. Please email kittykitsuneshop@gmail.com a detailed description of the issue with photos of the parcel, box and items so we can assess the situation and provide appropriate solutions. Enquiries must be made within 1 day of receiving your order. After this time, there are strictly no returns and no refunds. 

Kitty Kitsune is not liable for lost packages, delays or in-transit damage after it has been handed over to the postal service. If your item is lost or damaged in transit, you may be entitled to compensation by the postal service.

Please let us know ASAP if you experience any of these issues. If your package and goods arrive damaged, please email us with photos of the damaged parcel and items within 1 day of delivery. We will do everything we can to investigate and lodge relevant claims with the postal service. Please note claims may take up to 3 months to process by the postal service. Compensation will only be processed once the parcel has been deemed lost or damaged by the postal service. 

If you have placed an order, simply reply to your order confirmation email.

For general enquiries, you can contact us by

• Filling out the form here
• Emailing us at kittykitsuneshop@gmail.com
• Or DM us via Instagram @kittykitsune_ 

To receive updates on New Release and Store Updates, please follow our Instagram and subscribe to our mailing list at the bottom of this page.