Delivery
Orders are processed and dispatched within 1 to 3 business days.
Shipping periods below are from dispatch date. Business days do not include weekends or public holidays.
All orders shipped with Standard or Express services are shipped in a box with tracking to ensure it arrives safely to you.
Tracking number will be provided in the shipping confirmation email.
Due to COVID-19, please allow additional delays as there are disruptions to the network, cancelled flights and border closures.
AUSTRALIAN ORDERS
| Standard | Express |
|
$10 1 to 7 business days |
$15 1 to 3 business days |
INTERNATIONAL ORDERS
Shipping costs are calculated at checkout, based on weight and location.
As an approximate guide, the cost of standard shipping for 1 or 2 pairs of ears range from $23 to $36 AUD.
All dollar amounts below are in AUD.
| Location | Standard | Estimated Delivery Time | Express | Estimated Delivery Time |
| Asia |
$19+ |
10-18 business days |
$38+ | 6-12 business days |
| New Zealand |
$19+ |
7-12 business days |
$34+ | 5-8 business days |
| UK & Europe |
$21+ |
12-25 business days |
$45+ | 9-18 business days |
| US & Canada |
$21+ |
10-18 business days |
$40+ | 7-12 business days |
| Rest of World |
$31+ |
9-25 business days |
Please contact us for Express availability |
8-18 business days |
UNTRACKED LETTER SERVICES
Sticker purchases can be sent using Letter Services - an affordable option however with no tracking. We are not liable and unable to compensate missing orders sent via this service. Please select this option at your own risk.
| Untracked Letter | Shipping Cost | Estimated Delivery Time | |
| Australia | $2 | Up to 4 business days | |
| International | $4 | 25+ Business days |
UNAVAILABLE COUNTRIES
Some countries are not currently accepting deliveries due to COVID-19 restrictions.
To check if we can deliver to your location, please check here for international service updates to your country.
TRACKING
You will receive your tracking number in the shipping confirmation email. Click the tracking link in this email.
Alternatively you can track your order here: AustPost or DHL
Please choose the postal network provided with your tracking number.
COMBINED SHIPPING
If you placed more than 1 order and they have not yet been packed, please contact us ASAP and we can check if they can be combined. We will then refund you the difference in the cost of shipping if so.
LOST OR DAMAGED
Kitty Kitsune is not liable for lost packages, delays or in-transit damage after it has been handed over to the postal service. If your item is lost or damaged in transit, you may be entitled to compensation by the postal service.
Please let us know ASAP if you experience any of these issues. If your package and goods arrive damaged, please send us photos within 1 day of delivery. We will do everything we can to investigate and lodge relevant claims with the postal service. Please note claims may take a couple of months to process by the postal service. Compensation will only be processed once the parcel has been deemed lost or damaged by the postal service.
PARCELS LEFT IN A SAFE PLACE
Parcels will only be left in a safe place if deemed safe by the postal service. Where parcels have been left in a safe place at your delivered address, it then becomes your responsibility. If your parcel is missing, please contact your local postal service and us ASAP.
INCORRECT ADDRESS
It is your responsibility to provide the correct delivery details at the time of order. If you need to update your details, please contact us ASAP. If your order has already been dispatched, Kitty Kitsune is not liable for your loss. We will attempt to redirect your parcel. Additional postage cost will be charged if required.
CUSTOMS & IMPORT TAXES
Customers are responsible for any customs and import taxes that may apply. Kitty Kitsune is not responsible for delays due to customs.
UNCLAIMED PARCELS
Parcels that have failed delivery due to the customer not collecting within the allocated time frame, wrong address provided, failure to pay customs, etc... will be sent back to us by your local postal service. In this case, the cost of postage is not refundable and the customer will be charged additional shipping costs to have it redelivered.